Damages
UWinHealth.com makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to UWinHealth.com within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.
Returns
Please call us toll-free 714-943-9966 during our normal business hours for return authorization prior to returning any merchandise. Merchandise must be returned in sellable condition (not opened or damaged) in order to receive credit. Full credit will be issued for unopened merchandise returned within 20 days of your receipt of shipment. A 15% restocking fee will be applied to unauthorized returns and authorized returns received after 20 days. Product returns cannot be accepted after 30 days.
Cancellations
Orders may be cancelled as long as the products have not shipped (see shipping policies for more information).
Equipment / Fitness Machine Returns
30 DAY MONEY BACK SATISFACTION GUARANTEE ON FITNESS EQUIPMENT ONLY
** Make sure you save the box and packaging **
If you are not 100% satisfied with your fitness equipment, you may return the equipment within 30 days of receipt of your order. Just call us and get a return authorization number from our customer service department. The equipment must be returned in the same package and must not be damaged in any way. Any damaged items may NOT be returned. Shipping costs from UWinHealth.com are NOT refundable and any return to UWinHealth.com must be paid for and arranged by the customer. When we receive your fitness equipment back at our warehouse, we will refund to you the cost of the item within 3 business days. If you return any fitness equipment damaged or not in the original box it is subject to a restocking fee, based on damage.
Back Orders
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.
